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Hi %first_name%,
We're writing to let you know that we've passed your details to our trusted
installation partner, %last_connected_organisation_name%.
They'll contact you
directly to arrange your installation, or guide you through any additional steps
that you may need to take before your installation can be booked.
If you need any assistance or wish to discuss your installation, don't hesitate
to get in touch with %last_connected_organisation_name% at %last_connected_organisation_email%
or %last_connected_organisation_phone%.
If your Digital Home Assessment indicates that your local Distribution Network
Operator (DNO) needs to upgrade the electricity supply to your home, or that
you
need an isolation switch installed at your property, these works must be
complete before your charger can be installed. Only specially accredited
engineers are authorised to perform these jobs; most household electricians
are
not legally permitted to do so. Where such works are required, our installers
will explain the next steps during their initial contact.
Electricity supply upgrades must be undertaken by your local DNO, and the time
you may need to wait for this to happen is determined by the availability of
DNO
engineers. Powerverse cannot influence this.
The installation of an Isolation Switch is normally completed by your energy
supplier, and you will need to contact them directly to organise this. The
time
you may need to wait for this to happen is determined by the availability of
their engineers, and Powerverse cannot influence this. Some of our installers
can arrange for a certified third-party to install an isolation switch for an
additional fee, which could expedite your EV charger installation. We always
recommend contacting your energy supplier first as many offer this service
free
of charge.
For now we'll leave you in the capable hands of our trusted installation
partner
but know we are always on hand to help if needed.
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The Powerverse Team
hello@powerverse.com
powerverse.com
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| Powerverse Investments Limited, Company no:
14859819, 5th Floor, Belvedere Road, London SE1 7PB, United Kingdom
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